Space Essay Example For Students

Space Essay McMaster UniversityIntroduction to Professional EngineeringThe Mechanics of SpacePresented By:Piotr Jan Czerwinski0373805 Engineering Year 1November eighth, 2004TABLE OF CONTENTS1. 0 Abstract. 32.0 The Mechanics of Space .. .42.1 The Mechanics of Space: Introduction .42. We will compose a custom paper on Space explicitly for you for just $16.38 $13.9/page Request now 2 The Mechanics of Space: Main Body42.3 The Mechanics of Space: Conclusion73.0 Work Cited.8AbstractAeronautics has permitted humankind to comprehend the idea and encompassing of the universe. From old occasions, there have been disclosures made by Egyptians, Incas and numerous other people who have utilized various instruments to find reassurances and planet, which frequently represented divine beings. Outings were not made into space until the twentieth century, yet when they began, there was a blast of disclosures. First man watched the moon through space stations, and afterward soon thereafter landed. At that point it was Mars, however man is yet to arrive on a superficial level. NASA is known as one of the dads of room. The association has created transports, space stations and numerous different contraptions. NASA keeps on giving exploration information and plans of up and coming missions. In spite of the fact that heaps of computations can be made for missions to be finished, people are as yet incapable to investigate the miracles past the Milky Way Galaxy. The Mechanics of SpaceGalaxies, dark openings, stars, and planets all identify with each other. These tremendous components have a place with what man has come to call space. Space revelations are made ordinary. Regardless of whether theyre huge or little, it is still newfound information for humankind. Mechanics, all the more explicitly Astronautical Engineering has made revelations progressively legitimate and lets researchers compute explicit amounts of information procured. Flight has permitted humankind to get to where it is today and further utilization of information in this field permits future disclosures to be made. Space has consistently boggled the brain of numerous researchers for a large number of years. A wide range of instruments have been utilized to watch the skies above us and the common phenomenas that happen on uncommon events. Various instruments have been utilized to ascertain and break down various parts of room, and related to these devices various computations and conditions have been created to help these diverse mechanical assemblies. The Egyptians utilized triangles for computations; the Incas utilized the mirrors to turn out to be progressively acquainted with the divine beings or the sky. The previous years gave various civic establishments an approach to speak with various divine beings; utilizing the stars as an approach to impart. In any case, as the years passed by and we entered the twentieth century, space investigation had become the principle center and breaking down various information from various planets, for example, Mars and the Moon. NASA is one of the main pioneers to get keen on space investigation and set up plans. Initially various satellites were propelled into space to attempt to check whether correspondence could be produced using far separations. At that point as time advanced and innovation was improved with the manner in which satellites were made and the path transmissions of signs were done, new thoughts surfaced. NASA thought of propelling a space station. They announced that setting up a for all time kept an eye on space station would be gainful to any future dispatch missions (the Moon) and recuperation periods of development missions Modular dispatch frameworks would be collected effectively at the station to make space execution increasingly proficient. Returning space missions at the space station would give investigation of specific information to be done at zero-gravity 1. After the space station was propelled and going all out, plans were at long last in rigging to dispatch missions to various planets, beginning with the Moon in the late 1960s, after numerous effective, and some pointless, plans were made to visit different planets. The most conspicuous was Mars, in which tests were sent to investigate the environmental factors of the planet. .u0de63eadc9d1d0aedc40cc33aa9661bc , .u0de63eadc9d1d0aedc40cc33aa9661bc .postImageUrl , .u0de63eadc9d1d0aedc40cc33aa9661bc .focused content zone { min-tallness: 80px; position: relative; } .u0de63eadc9d1d0aedc40cc33aa9661bc , .u0de63eadc9d1d0aedc40cc33aa9661bc:hover , .u0de63eadc9d1d0aedc40cc33aa9661bc:visited , .u0de63eadc9d1d0aedc40cc33aa9661bc:active { border:0!important; } .u0de63eadc9d1d0aedc40cc33aa9661bc .clearfix:after { content: ; show: table; clear: both; } .u0de63eadc9d1d0aedc40cc33aa9661bc { show: square; progress: foundation shading 250ms; webkit-change: foundation shading 250ms; width: 100%; darkness: 1; change: haziness 250ms; webkit-progress: murkiness 250ms; foundation shading: #95A5A6; } .u0de63eadc9d1d0aedc40cc33aa9661bc:active , .u0de63eadc9d1d0aedc40cc33aa9661bc:hover { obscurity: 1; change: mistiness 250ms; webkit-change: darkness 250ms; foundation shading: #2C3E50; } .u0de63eadc9d1d0aedc40cc33aa9661bc .focused content territory { width: 100%; position: relative ; } .u0de63eadc9d1d0aedc40cc33aa9661bc .ctaText { fringe base: 0 strong #fff; shading: #2980B9; text dimension: 16px; textual style weight: striking; edge: 0; cushioning: 0; text-design: underline; } .u0de63eadc9d1d0aedc40cc33aa9661bc .postTitle { shading: #FFFFFF; text dimension: 16px; text style weight: 600; edge: 0; cushioning: 0; width: 100%; } .u0de63eadc9d1d0aedc40cc33aa9661bc .ctaButton { foundation shading: #7F8C8D!important; shading: #2980B9; outskirt: none; fringe span: 3px; box-shadow: none; text dimension: 14px; text style weight: intense; line-stature: 26px; moz-fringe range: 3px; text-adjust: focus; text-embellishment: none; text-shadow: none; width: 80px; min-stature: 80px; foundation: url(https://artscolumbia.org/wp-content/modules/intelly-related-posts/resources/pictures/basic arrow.png)no-rehash; position: outright; right: 0; top: 0; } .u0de63eadc9d1d0aedc40cc33aa9661bc:hover .ctaButton { foundation shading: #34495E!important; } .u0de63eadc9d1d0aedc40cc33aa9661bc . focused content { show: table; stature: 80px; cushioning left: 18px; top: 0; } .u0de63eadc9d1d0aedc40cc33aa9661bc-content { show: table-cell; edge: 0; cushioning: 0; cushioning right: 108px; position: relative; vertical-adjust: center; width: 100%; } .u0de63eadc9d1d0aedc40cc33aa9661bc:after { content: ; show: square; clear: both; } READ: Cinematography Treatment Example Essay despite this, there still have not been any missions to send a bus with space travelers. There still should be various of figurings that should be made with the end goal for this to be practiced in the close by future. There are computations that can be made utilizing set recipes, anyway further information investigation must be made on Mars so as to substitute the factors required into various equations to create the outcomes that are required for protected and beneficial investigation 2. In spite of the fact that bunches of effective missions have been cultivated over the previous years, heaps of progress can even now be made. Expenses of missions are certainly keeping down researchers from seeking after further examination and investigation of our world. The primary issues in missions is the measure of fuel required (cost and separation of movement become possibly the most important factor), the expense of making plume weight devices and giving enough oxygen to a team to keep going for a particular measure of time 3. Drive innovation has created throughout the years and has assisted in space revelations by diminishing the expense of missions; essentially the expense of fuel and the separation transports can travel. Impetus intends to push forward or drive an item forward. Frameworks incorporate propellers, turbines, ramjet and rockets. Rockets have been the establishment of room travel and increasingly effective structures have created to speed up, decline cost and extend the skyline of the universe. The capacities of rockets can be determined utilizing diverse push conditions to check whether a specific model will be increasingly effective. As referenced before, there are likewise crisis or back up driving forces that can be utilized, for example, propellers in the event that there are issues with fuel or harmed segments of the boats from meteoroid showers or other space events. 4Space aficionados, for the most part researchers and lab specialists might want to send tests past the Milky Way Galaxy and investigate the outside universe and watch the various systems that encompass. Regardless of this, the innovation and abilities that the humankind has accomplished up to this point isn't sufficient. The ideal opportunity for a vessel to travel such a separation would take very long 5. There would not be sufficient fuel and radio contact would be lost before the finish of the world could be reached. Likewise, there would be no way of send a human that far, for straightforward reasons; costs, time, fuel and threats. In spite of the fact that researchers accept that with time, advancement in innovation will fortify capacities of movement and in the long run let us investigate the external districts of our cosmic system 6. NASA, as referenced beforehand, is the biggest benefactor towards space investigation and in this manner is the significant giver towards introducing new realities. NASA gets billions of dollars every year to lead space examinations and investigate better approaches for movement. Plans for propelling tests to circumvent the system are being made and started on a nonstop premise. Researchers working for NASA keep utilizing entangled mechanical computations to make sense of if a strategic be triumphant. The association will proceed with ventures and plans to assist its disclosures to new highs soon 7. Mechanics will additionally get helpful to each researcher that investigates the questions of the universe. Mechanical advances in various fields in the years to come will positively reinforce resolutions for information assembled. Astronautical designing will turn out to be perpetually valuable as flying vehicles and discusses living on Mars become an integral factor. The truth of the matter is that humankind will turn out to be progressively reliant in the information on this field and will utilize it to more readily suit people in the future. Mecha

Theories of International Relations Essay Example | Topics and Well Written Essays - 2000 words

Hypotheses of International Relations - Essay Example The paper Hypotheses of International Relations concerns the International Relations and other related social speculations, for example, postmodernism. The International Relations hypothesis is made out of ideas, strategies and practices that fill in as rules for the associations between various associations and countries. Essentially, the IR is identified with world governmental issues, in this way, it tends to be considered as one of the critical fields that investigate the available resources to forestall war, to have a financial collaboration and to participate during the time spent accomplishing objectives for global government assistance in various territories and parts of the general public. The investigation of IR at that point is significant in the assurance of the various ideal models that can help in the comprehension of the issues and issues that can be experienced in association with various types of universal relations. The various ideas that involve the hypothesis of I nternational Relations can be considered to characterize various purposes of perspectives. So far as that is concerned, one of the reactions corresponding to the way the IR characterizes occasions, it tends to be basic and abstract based on the way that the perspectives are isolated in the various hypotheses that include the IR. One of the most huge speculations identified with the International Relations hypothesis is the postmodernism see. The idea covers the wide assortment of flighty ideas in regards to the distinctive social perspectives and speculations. The perspectives recognized as post-current are named the ideas.

Add, Rename And replace Blogger label safely

Add, Rename And replace Blogger label safely We knows that publishing blog post required categorize each posts. But this is not mandatory that you must have to use label or category for post publishing. But for more specification of post and to make search convenience for visitors or readers you must use appropriate label or category. Sometime webmaster make mistake to select appropriate label for categorizing their posts. Even I have made some mistake but my blog age is over one year and published many posts under wrong label. So was finding a way that how I can rename my some label and replace existing label with another one. Yes I know you can say we can do it manually but if you have already publish over 100 posts then it is not possible to rename manually because you have to visit and edit each post. And after editing each post Google boat will may take time to re-index the posts. Luckily I have found the trick on Google support site that we can easily rename our blog label or replace any label with another one without any harm. So this idea has taken from Google so dont worry you can try this in your blog. And finally I have made a significant change in my blog. I have removed some unnecessary label. Added new label by replacing old one and extended label to write more content. You can say refurbishment of blog. I am explaining below step by step that how we can rename or replace Blogger label safely. However before proceed take a full backup of your blog. Step 1Log in to your Blogger account and Go to yourBlogger Dashboard Step 2Click on - Posts - Label Value Area - Select Any Label Step 3Now select all posts through the check box in -Group tick box Step 4Now go toLabel Actions Buttonfor Add, Rename and Replace label Adding a new label to older posts To add a new label to older post just follow the below steps- Step 5Click on -Label Actions Button -Dropdown menu- then select New Label Step 6Now write new label in - Enter New Label text box - Click on OK. Removing label from existing posts To remove label you must select the specific post. or you can select up to 50 posts at a time. Step 5Click on label (e.g. SEO) you want to remove - Label Actions Button - Dropdown menu Step 6Now select same Label (e.g. SEO) that you want to remove - Click on OK. Renaming an existing label Renaming a label is a combined work which will add new label and removing the original one. Just follow the below steps for renaming a label. Step 5Click on label (e.g. SEO) you want to rename -Label Actions Button -Dropdown menu Step 6Now select same Label (e.g. SEO) that you want to rename - add in the new label- Click on OK. Now check any link under older label and see your blog will redirect to error 404 page. But dont worry your renamed label will be index soon after crawling of Google Boat. To make rapid index make few posts as soon as possible and ping your site to tell search engine that your blog has made a significant changes. If you have already used this tutorial kindly share your experience with us.

South Korea And Plastic Surgery - 2001 Words

South Korea and Plastic Surgery The people of South Korea have a strong connection to plastic surgery which is evident by its usage among both women and men. According to a statistics website called nationmaster.com about 20% of the Korean population have had some kind work done on them. It is estimated that women between the ages of 20 and 50 years old underwent the knife for some reason, be it eyelid surgery or a nose job. While the act of cosmetic surgery mainly occurs in women, it has estimated that about 44% of college men think about getting plastic surgery at some point in their lives (nationmaster.com). In 2010 the number of Korean men who had cosmetic surgery was around 15% based on the Korean Association for Plastic Surgeons estimations. Any attempts to explain the high popularity of cosmetic surgery in South Korea mostly frames it in two ways: 1) Koreans have the desire to look more like white people or 2) according to feminists it is the continued subjection of women to patriarchal ideas. (Kim 2009). Ho wever, this is a very limited way of explaining why plastic surgery is so important to in South Korea because the issue is more complex than that. The plastic surgery world of South Korea shows a struggle between what they believe is beautiful, what the world and social status believes is beautiful, and what their culture believes is beautiful. Perception of cosmetic surgery The attitude that permeates the atmosphere about the idea of cosmetic surgery in SouthShow MoreRelatedThe Effects Of Plastic Surgery On South Korea786 Words   |  4 Pages3.2 Plastic Surgery Other industries like dancing school (Figure 8), fashioning boutiques and Spa (Figure 9), wedding photography (Figure 10) and plastic surgery (Figure 11) have also boosted by the Korean wave. Among these industries, the plastic surgery is particularly prominent. Figure 8: Dancing School in South Korea Figure 9: Fashioning Boutiques in South Korea Figure 10: Wedding Photography in Korean Style Figure 11: Korean Plastic Surgery As the Korean wave becomingRead MoreEssay on Plastic Surgery In South Korea1362 Words   |  6 PagesThe South Korean’s seeming fascination with cosmetic surgery is frequently reported on both in Asia and the West, largely for its recounted abnormal use rate by both women and men. Though there is a deficiency in dependable data regarding the amounts of individuals who select to endure cosmetic surgery in South Korea, the statistics are substantial. The estimations range from 15 to 30 percent of all South Koreans have endured some method of plastic surgery, the statistics pertaining to certain ageRead MoreThe Effects Of Plastic Surgery On South Korea1487 Words   |  6 Pagesâ€Å"Kingdom of Plastic† is a fitting name for South Korea where one out of five women have admitted to having some sort of cosmetic surgery procedure. Most Asian countries, including South Korea, have very specific criterias for judging if a person is beautiful. Common beauty expectations for bot h males and females are high noses, big eyes, and narrow chins. Due to the nature of an Asian bone structure, it is highly unlikely that the previously mentioned beauty standards will occur naturally withinRead MoreBuying The Ideal Face Of South Korea1203 Words   |  5 Pageswomen in the world, South Korea is also a country widely known for its excessive execution of plastic surgery procedures. According to Zara Stone, based on data from a 2010 Survey by the International Society of Aesthetic Plastic Surgeons, she addresses that one out of every five women of all age groups in South Korea undergoes some sort of surgery procedure, making South Korea the leading country of plastic surgery (2). Plastic surgery is popular among many women in South Korea today because of oneRead MorePlastic Surgery1364 Words   |  6 PagesPlastikos â€Å"Despite the popular misconception, the word ‘plastic’ in ‘plastic surgery’ does not mean ‘artificial,’ but is derived from the ancient Greek word ‘plastikos,’ which means to mold or give form† (Schnur and Hait). What was once used to help reconstruct the faces and bodies of wounded soldiers is now used to aesthetically create new faces and bodies around the world. The motive for surgery is changing. Statistics show that plastic surgery is becoming increasingly more popular among men, womenRead MoreCosmetic Surgery : The Plastic Surgery Capital Of The World893 Words   |  4 PagesMany people know that South Korea is known as the plastic surgery capital of the world. Plastic surgery was once a major taboo in Korea, where those who have gotten it done would be looked down upon on by family and friends, but now the pursuit of perfection has made cosmetic surgery much more popular and open to the public. About one in five women in Korea would have some kind of plastic surgery done, and many neighborhoods and subway stations are lined with advertisements and billboards to promoteRead MoreWeight Loss Essay1206 Words   |  5 PagesWe live in a consumer culture where products and services such as diet pills, slimming creams, weight loss products that tone fat without exercise, liposuction and cosmetic surgery, are just a few of the popular methods that are promoted by advertisers to help people in achieving their ideal body image. Advertisements draw attention to a host of ideologies, by offering products and services that attract consumers who oblige their bodies, minds and souls to achieving the ideal appearance of beautyRead MorePop And Korean Pop Music Essay1511 Words   |  7 PagesMusic, is a South Korean phenomenon that is starting to spread globally thanks to the internet. K-pop has become a popular subculture among teenagers and young adults throughout Asia, and has resulted in widespread sim ulation of fashion and style to be similar to Korean idol groups and singers. With this phenomenon comes something called the K-pop effect, which has led to new standards of beauty in South Korea. There is a rise in popularity of plastic surgery amongst, the youth in South Korea and it looksRead MoreSouth Korea Is Well Known As The Country With The Highest1500 Words   |  6 PagesSouth Korea is well known as the country with the highest plastic surgery rates in the world. This is due to their high beauty standards that have led many women and men to let their faces be put under knives. The society in Korea is very infatuated with what is considered beautiful and satisfying to see in a person. The first impression is considered very important and by impression meaning the appearance of a person. Such as a job interview, the employers tend to look at the person’s face and inRead MoreThe Impact Of Hallyu On Korean Plastic Surgery Industry1601 Words   |  7 Pagespopularity o f â€Å"all things Korean† beyond the border of Korea (Lie 2012), especially to Asian countries and even non-Asian countries such as North and South American, Middle East and Europe. The â€Å"all things Korean† are inclusive of soap opera (also known as television drama), film, music, fashion, cuisine and other elements. However, there are some widespread cultures have sparked controversial debates, noticeably the issues bound to plastic surgery. Nevertheless, in this essay, I am not going to debate

Employer on Social Media - Free Essay Example

Sample details Pages: 3 Words: 1013 Downloads: 7 Date added: 2019/04/10 Category Society Essay Level High school Tags: Social Media Essay Did you like this example? In todays world we can all agree that social media plays a huge role in our everyday lives. Almost everyone nowadays has a smartphone, whether its the Apple iPhone or an Android phone. One thing that all these smartphones have in common is social media applications. Don’t waste time! Our writers will create an original "Employer on Social Media" essay for you Create order So how do these applications affect our professional lives? The case directly states that Employees social media behavior can both help and hurt businesses efforts to build reputation with customers, foster employee engagement, and earn profits. Because of this, nearly every day we hear of another employee fired or inappropriate social media posts. Millennials use many different social media applications such as Twitter, Facebook, Snapchat, Instagram and etc., creating a huge problem in our society today regarding what is appropriate for an employee to post on these applications. Step 1: Define the Problem The problem identified in this case is pretty simple to understand, the main issue that is occurring here is between the employers and the employees. As we have learned in our Organization Behavior class, a problem occurs when there is a gap between the current situation and the desired situation. There is a huge gap that exists in this situation because employers want to be able to have a say in what is posted about their companies on social media. As the case states, the position of employers interests is pretty simple: They dont want the employee comments damaging the company reputation. At the end of the day the employees are protected by the National Labor Relations Act and they do have the right to free speech, which causes the problem to occur. In our society today whenever we have a problem, more times than not we tend to express our feeling on to social media for our followers to see. Step 2: Identify Potential Causes The first potential cause of this problem can occur at an individual level. No matter how great a company is, employee dissatisfaction always tends to occur at the workplace. Employee dissatisfaction at a company can be caused by multiple things such as not agreeing with the decisions upper management makes or dissatisfaction from your performance review. As the case states when such a behavior occurs at the work place people will more often than not take their negative emotions to social media. This can significantly impact the problem because it causes a negative work place and thus causes the employees to talk negatively on social media. This is what companies are trying to prevent because they do not have a negative reputation. The first scenario in the case we saw is that employees had to pay more in taxes because of an accounting error. This is showing employee dissatisfaction with the upper management at the individual level. The second potential cause of this problem can occur at group/team level. Building off my last paragraph, employee dissatisfaction can also lead counterproductive behavior at the group level. One key factor of making sure that all group members are satisfied is communication since stressful work environments can negatively impact job performances. We can see a domino effect occurring in the Triple Play Youre Out! Scenario, as one of the employees took his feelings about the restaurant to Facebook, which then ended up catching the eyes of his coworkers. The owners of the restaurant saw this post on Facebook and ended up firing the employees. The third potential cause of this problem can occur at an organizational level. Companies are always aware of the negative media surrounding them or when certain errors happen, they try to cover their tracks. They should always have an open line of communication with their employees, when an error occurs; it should be communicated to all their employees. If Triple Play Sports Bar Grill had just communicated the accounting error to their employees, they probably would have not taken their anger out through social media. But since the bar lacked communication at an organizational level, their reputation was harmed. Step 3: Make Recommendations An organization can take multiple different approaches on how to tackle this problem in the work place. We have learned through the first half of the class that the attitudes and emotions are more flexible than other features such a personality and intelligence. In this case the owners of the bar should understand their employees better than anyone else. Triple Play Sport Bar lost the case essentially because their policy was too vague. If they are able to provide their employees with better training and understanding of the company policies, I truly believe they could have avoided this case. As the owners (managers) they should be able to influence certain differences in their employees. Employees would be better able to handle what they post on social media regarding their employers if they had a better understanding of what the rules were. The biggest key to success for a company here is communication as referred to in the case study as well. If a company has an effective line of communication, then most their employees will be satisfied. The owner of the bars could have done a lot to prevent their employees from being angry, they should have definitely communicated the error to all their employees soon as they found out about the accounting error. An open communication also helps employees feel more valued in their company since they feel like they are a part of it. In conclusion, I think employees have the right to post whatever they feel like on social media at their own risk. These suggested recommendations wont change every employees perspective on what to post on social media and what not to but it would definitely trend positively in the workforce. Companies cant control their employees but they can try educate their employees on their policies so these problems dont continue to escalate. At the end of the day if the company does not have any clear polices, an employee can post whatever they want on social media without any consequences because every employee is protected by the National Labors Relations Act.

Leadership Skills Are Essential For Health Care Providers

Leadership is often defined as inspiring confidence and support towards individuals to achieve goals (DuBrin, 2015). Leadership skills are essential for health care providers. Some qualities I would like to gain from this course are confidence, trustworthiness, the ability to inspire motivation and having multiple decision-making processes/models to use. Having more effective leadership skills will assist me in my workplace. As a future health professional, having effective leadership skills is an important asset. Leadership is important in Recreational Therapy because certified Therapeutic Recreational Specialists, also known as CTRS, usually advocate for their patients. It is also important because CTRS’s typically work interprofessionally with other specialists. While working with multiple specialists, it is important to have a strong voice and to be able to defend your own plan of action for patients. An example of this is when I was volunteering with a CTRS and a doctor d id not agree that a patient should attend an art event. This event was part of her therapeutic program set by the patient and her CTRS but the doctor viewed this event as being a reward for her. The CTRS had to use many leadership skills to advocate for the plan of action and patient. To improve leadership skills, it is import to first identify traits, attributes and behaviours you already posses, and ones that need to be improved on based on your leadership goals through a leadership portfolio. It isShow MoreRelatedA Nurse with the Most Knowledge and Skill is an Advanced Practice Nurse789 Words   |  4 PagesAn advanced practice nurse is thought to be intimately linked to advanced knowledge and skill. In defining the advanced practice nurse and giving insight on the principal foundation of advanced practice, the International Council of Nurses states that an advanced practice nurse is a registered nurse who has developed the skilled knowledge base, multifaceted decision making skills, and clinical proficiencies for extended practice. Completing an advanced nursing degree increases and develops advancedRead MoreQuestions On An Agent Of Communication1573 Words   |  7 Pagesone must have the set of skills of sustainable development and leadership. This allows the communicator to be open for change and new ideas. One must be able to evolve with the changes and be able to communicate these changes effectively. â€Å"Sustainable development is to help meet the needs of t he present without comprising the ability of the future generations to meet their own needs. It contains within it two key concepts: the concept of needs, in particular the essential needs of the world s poorRead MoreAppraisal Of Health Care Delivery System1478 Words   |  6 PagesAppraisal of Health Care Delivery System The health care industry is constantly evolving and improving to provide opportunities for patients and providers to promote health and decrease expenditures. The Service, Outcomes and Resource Stewardship Model is one tool that allows individual organizations to objectively evaluate service and implement changes to improve patient and professional satisfaction while improving quality and resource stewardship. With increased knowledge, a Doctor of Nurse PractitionerRead MoreBundling Strategy Comparison And Contrast With Traditional Medicare Fee For Service Essay841 Words   |  4 Pagesutilized are the preferred provider organizations (PPOs). Additional systems comprise of point-of-service, private provider organizations, and traditional plans deprived of networks. The Medicare FFS payment system, providers are rewarded for the volume and concentration of services provided. Consequently providers are not rewarded for efforts to improve care quality, such as through spending time on care management and guaranteeing patients obtain necessary preventive care services (Froimson et alRead MoreDiabetes Self-Management Paper1129 Words   |  5 Pagestext messaging technology. Participant were recruitment into the program through distribution of flyers in the community, announcement via a poster in the facility. The text messaging last for 6weeks then follow by survey to measure changes. Patient-provider relationships were improved due to increase of supportive messages which lead to improved diabetes outcomes. Interpretation of Results Interested participants were issue a questionnaire for completion and following a six Week intervention, eachRead MoreA Research Study On Clinical Nursing960 Words   |  4 PagesNursing Handover2013). In the health care setting nursing handover is challenge situation if not used an effective communication. The nursing handover and an individualized and systemic approach. This article studied how nursing handover affects others in their cares in negative or positive ways. This research studied how shift to shift nursing handover is designed to improve their personal recall of information. It also shows that during shift to shift handover it is essential nurses to use systemicRead MoreCollaboration, Communication, And Teambuilding1099 Words   |  5 PagesCollaboration, Communication, and Teambuilding in Health Care Collaboration and collective competence are essential to meeting the health care needs of society today. There are six interrelated characteristics of collaboration necessary for successful teamwork. Barriers involving historical and sociocultural norms, ineffective communication, regulatory and organizational policies act to impede collaboration. Personal experiences from nursing practice provide samples of collaboration efforts. Read MoreEvolving Practice Of Nursing And Patient Care Delivery Models1613 Words   |  7 PagesPractice of Nursing and Patient Care Delivery Models Nurses are important contributors to the attainment of evolving patient-focused care delivery models. Nurses’ training, talents, experiences, and professional opportunity make them vital to the execution of these processes. The focus on nursing is evolving and extending just like the nurse’s main role in patients’ wellbeing and welfare. This essay will address how the increasing role of U.S. nurses in an evolving health care framework will be significantRead MoreResponsibility For The Oversight, Engagement, Integration, And Management Of All Risk Adjustment And Comprehensive Health Assessment1206 Words   |  5 Pagesengagement, integration, and management of all risk adjustment and comprehensive health assessment strategies and programs for HealthCare Partners. Serves an essential leadership role in guiding the clinical policies, practices, and programs of HealthCare Partners with final clinical accountability for the quality and appropriateness of clinical do cumentation and data integrity. Functions in a critical leadership role in transforming and aligning geographic market practices and the organization’sRead MoreThe Strategic Plan For A Company Essay1416 Words   |  6 Pagesproject entails improving the HCAHPS score for three of the eight quality measures involving provider communication, pain management, and patient understanding of post discharge care and treatment information. Stakeholders connected to these measures include: 1) Organizational leaders – Board of Trustees, Executive Director, and Finance Officer; 2) Providers – physicians and physician extenders; 3) Nursing leadership; 4) Nursing Associates; 5) Ancillary support staff – pharmacy and physical therapy; and

Electric Biling System free essay sample

Computer is an electronic device that birthed all other electronic appliances which makes it an everyday word in our language. One can hardly discuss an area of human endeavourer without the possibility of its computerizing. Therefore, computer has gradually crept into human life and taken over the total control of its system. No bout, computerizing has its advantages in relation to human existence. For instance, one cannot over-emphasize the fact that computerized system at any field of study reduces stress and minimize error possibilities when properly maintained. Hence, the need for the researcher to define computerizing in respect to its project according to the Advanced Learner Dictionary is of utmost importance. Computerizing is then said to be the provision of computers to do the work of something. It is also said to be the act of bringing computer system into use to intro operation or mode of operation in an organization. We will write a custom essay sample on Electric Biling System or any similar topic specifically for you Do Not WasteYour Time HIRE WRITER Only 13.90 / page Thus, Computerizing of the billing system which the subject matter herein is therefore the act of introducing computer system into operation with all its facilities into the P. H. C. N electric charges bill processing. After thorough findings carried out by me, it was established that the most challenging problem facing the P. H. C. N as regards manual billing is the time it takes o manually process electric charges consumed by individual and corporate bodies before charges are eventually allotted to its end users. Going from house to house to manually take records of electric units consumed by every home can be frustrating because it involves heavy labor. Due to these manual billing processes which are mostly processed in batches promotes error in the output and takes a lot of time to deliver bills to its end users. Therefore, it will be very unwise not to consider automated billing system which is liable, more accurate and timely. Individual customers can easily determine their charges on the go and also enable them maximize the electric power units subscribed by them. In the contrary, manual billing does not give room to customers to properly monitor their monthly charges or caution power consumption rate that is alarming in this day and age. In addition, the manual billing system involves huge capital at the expense of the of Nigeria which is eventually taken out from its consumers. J

TELS 3340 Case Studies Essay Example

TELS 3340 Case Studies Paper Narmin Azizli Case study 2-A 1 . What is Marilyns responsibility to her present employer regarding her knowledge that several employees are planning to seek positions with the new company? Marilyn is an experienced supervisor, and she is responsible to report if there are any problems with employees. In my opinion, she should inform middle or top management that there is possibility that some employees might leave. By doing this she is not telling on her employees. She is making sure that management will be prepared if someone leaves. In addition, if Marilyn informs top management about he issue, they might consider higher pay rates and better benefits in order to keep their current employees. 2. How should Marilyn reply to the recruiter who is asking her to come in for an interview? Does this constitute an ethnical decision for her? This does constitute and ethical decision for Marilyn. First, she needs to decide if she wants to stay with her current employer, or work for a new company. I believe that it is not unethical to take a Job interview, or find out more about benefits this new company might offer her. We will write a custom essay sample on TELS 3340 Case Studies specifically for you for only $16.38 $13.9/page Order now We will write a custom essay sample on TELS 3340 Case Studies specifically for you FOR ONLY $16.38 $13.9/page Hire Writer We will write a custom essay sample on TELS 3340 Case Studies specifically for you FOR ONLY $16.38 $13.9/page Hire Writer In my opinion, she needs to inform her current employer hat she is considering other options before taking an interview. 3. Is it ethical for one company to receive funds to move into an area when other companies struggle to keep Jobs from going offshore or from being lost to automation? First, the company that is moving into an area specializes in computer parts. Other companies which struggled with Job losses were in the textile field. There is a possibility that computer parts manufacturing plant has better chances of succeeding in that town than textile company. So why not? I dont think this is unethical. Especially, if new Jobs will be created in a small town that was hit hard ith Job losses. Community will benefit if there are new Job opportunities. Case study 3-A 1 . Outline the specific steps Cliff should have taken with Sonja prior to their meeting with Cindy to ensure the meeting went smoothly with no surprises. First, if the company had problems with Cindys performance at work they needed to follow certain procedures. Supervisor needs to identify the problem, once it is clear, so is the procedure to handle it Procedure is a standardized way ot responding to repetitive problems. Cliff is the corporate property manager; Sonja is corporate assistant property manager. Cliff should have been the one talking to Cindy, not Sonja. In my opinion, Sonja was not even supposed to be in the room. In this case, Cliff was supposed to tell Sonja if she wants to sit in, she can, but he will be the one talking to Cindy. He has the firing power, not Sonja. In addition, it was Just simple meeting to discuss sales expectations for Cindy. Cliff showed that he is a weak supervisor by letting his assistant to fire an employee during sales expectations meeting. 2. As supervisor, what should Cliff have done when it became apparent Sonja was overstepping her authority during the meeting with Cindy? Cliff was supposed to stop Sonja and let her know that she doesnt have that power. Moreover, he also could ask her to leave the room. He did not follow company protocol during the dismissal, which is very bad for company image. 3. What steps do you believe Heather should take with Sonja? With Cindy? I believe that Heather, as a seasoned veteran of HR needs to talk to Sonja and let her know that she needs to apologize to Cindy, and never overstep her authority again. In addition, I also think that it would be appropriate for Cliff and Cindy to have another meeting, where Cliff should apologize for what happened to make sure that this ncident does not affect the company and all members of the executive committee. Case Study 4-A 1. Explain how work specialization is important to Jack as a building and grounds supervisor. Work specialization means that rather than an entire Job being done by one individual, it is broken down into a number of steps that are each completed by a separate individual. Jacks main Job is to ensure that the inside of the buildings and the grounds are clean and in good repair and are pleasant places for students, faculty, staff, and visitors. This sounds like a simple description of his Job, but it includes a lot more responsibilities. He has to make sure that everything is working fine, take care of plants, snow removal, heat and air conditioning, and maintain constant level of humidity in the greenhouse for biology department. He manages seven other full time workers. Each of them has their own responsibilities. He also hires part time workers depending on the need. Jack cant possibly do it all alone. He needs at least one person for each Job. In addition, he monitors their work, makes sure that everything is getting done. Work specialization is very important for Jacks job. It is very beneficial, but it also has its cons. Boredom, fatigue, stress, low productivity, poor quality, high turnover are all negative things that can come with work specialization. Jack needs to motivate his employees, make sure that they are nappy and nave no problems. A good way to do this is to make them teel I ike DOSS of their Job, he needs to show that he trusts them and they can make good decisions. Moreover, it will be beneficial to involve them in decision process too. For example, one of the employees has specialization in heating and plumbing. He is more experienced in this field. So listening to ideas he has to offer will be beneficial to Jack nd will show to that employee that his thoughts and ideas count. 2. What type of organizational structure does this community college have? What are the strengths and weaknesses of this structure? This community college has functional organizational structure. Functional structure is defined as an organization in which similar and related occupational specialties are grouped together. The strength of this structure is work specialization. Putting like specialties together results in economies of scale, minimizes duplication of personnel and equipment, and employees are satisfied because they are working ith people Just like themselves. The weakness of this structure is that organization focuses on functional goals and loses sight of its best interests. In other words, this can lead to complicated communication and long decision making processes. No one is responsible for end results, so members within individual functions have little understanding of what people in other functions are doing. In addition, employees can neglect the larger view of the company and its goals and objectives. When an employee has understanding of future goals, and visions of the company he/she can contribute more. When you are doing one Job and not seeing how it benefits the organization in long term can lead to burnout and low productivity. It is important to feel and see that what you are doing matters and benefits the company. 3. Discuss the factors that determine the size of Jacks span of control. Span of control stands for the number of employees a supervisor can efficiently and effectively direct. However, there is no universal answer. The factors that determine the size of Jacks span of control are his experience and competency, level of training and experience of his employees, how complex are employee activities, how many ifferent types of Jobs are under the supervisors direction, how extensive the departments formal rules and regulations are. Since each of Jacks full time workers specializes in different areas, it shows that the Jobs are more varied which leads to the narrower span of control. Each worker is responsible for different types of things that needs to be done around campus, which makes their activities more complex. More complex activities lead to narrower span of control. Since each worker does different things Jack needs to review each task that is completed separately, it takes more time. I think seven full time workers and part timers depending on season is enough for Jack. Case study 5-A 1 . Why is it important for Jameel to know about the laws and regulations that affect human resource practice? Since one of Jameels responsibilities is to coordinate the part-time temporary work needs of several local companies, it is very important for him to know about laws and regulations that affect human resource practice. He needs to know about equal employment opportunities laws, and selection process which must be handled without regard to race, sex, religion, age, color, national origin, or disability. 2. Why is it important for Jameel to know how to determine staffing needs? Demand for human resources is a result of demand for what the department produces. If company needs to complete certain amount of work, and there are not enough current employees to complete the work, the company will need more employees. By assessing current human resource and future human resource needs and developing a program to meet future human resource needs which is employment planning, Jameel can know exactly how many potential employees he needs to recruit. 3. What are some recruiting methods that Jameel might use to ensure that he has the ight employees to match the needs of employers? Some recruiting methods Jameel might use are employee referrals, advertisements, school placements, temporary help services, and employee leasing and independent contractors. In addition, he could also use online recruiting websites which are very popular. . Research the employment selection process of three businesses in your community. Ask questions like these: What type of and how much testing do they require? Is an application, resume, or work sample required? Who conducts the interviews and how long are they? Who makes the final decision to hire a new mployee? How long is the process? Three businesses that I researched are Kroger, Starbucks, and Mason Nails. In order to apply for a Job at Kroger you need fill out an online application. First part of their application is designed to collect personal information, and second part is assessment. The assessment is 17 pages long with 5 questions on each page. The assessment helps them to determine if you are a good fit for the company. Moreover, they also do background check and drug testing. Once your application is selected local manager of Kroger in the area where you live will conduct the interview. The nterviews usually lasts 15/20 minutes. Local manager makes the final decision to hire an employee. The process can take 60 to 90 days (including application processing time). In order to apply for a Job at Starbucks an application process is required. They dont require any testing. Usually branch manager conducts the interview and it is approximately 20/30 minutes. Branch manager makes final decision to hire a new employee. The process is 20/30 days long. In Mason Nails usually potential employee does not need to till an application. It someone is interested they need to come in and talk to the manager. If manager needs additional employees he/she will set up and interview with interested person. They would do skills test on potential employee (to see if they can do manicure/pedicure). In addition, license from cosmetology school is required. Manager/owner makes the final decision to hire. The process is short, it can be a week or two. Case Study 6-A 1 . Refer to the steps of the control process. Where in the process do the steps taken by the Florida resort hotel fall? The steps taken by the Florida resort hotel fall into the first step of control process which is measuring actual performance. Managers started evaluating room leanliness based on the instructional video information. Because of economic turmoil hospitality industry has been hit hard. Since clean rooms are critical component in customer satisfaction, managers of Florida resort hotel decided to use $10 test. This test worked and guest rooms cleaned to an impeccable standard. 2. As a supervisor, do you think the $10 test is a fair and appropriate method to measure the performance of the housekeeping staff? Why or why not? I think the $10 test is appropriate and fair method to measure performance. Housekeepers usually do their Job, but they dont clean every single little spot. They are not motivated to do so. If you fire them and hire new staff, the new staff will do the Job, but it wont be perfect. Perfect clean rooms are essential for customer satisfaction. Therefore, for housekeepers to have motivation to clean to perfection $10 test works. I look at it like tips, for good service you get tips. Same can be applied to this situation. 3. Describe which type of control is illustrated in this case. How do you know? Corrective control is a type of control that provides feedback after an activity is finished to prevent future deviations. Corrective control is illustrated in this case, ecause after the room has been cleaned, the manager would walk in lay 10 one dollar bills on the bed and take a dollar for each mistake. The manager gives feedback after the cleaning has been done. Case study 7-A 1. In her new Job, how might Toby make use of the knowledge she has about decision-making styles? Toby can use her knowledge about decision-making styles by examining how her boss, and other supervisors make their decisions. Once she knows their styles, she could find the best style to introduce her new ideas and take actions that she thinks will work better in the call center. 2. How would Toby benetlt by examining the styles ot ner boss and those ot the other supervisors? By examining the styles of her boss and other supervisors Toby can understand how two different people, with access to the same information, can differ in the ways they approach decisions and in the final choices they make. In addition, once she fgures out their decision-making styles she will know exactly how to approach them with new ideas and offers. 3. In a popular television show The Apprentice, we see a particular style of decision making. Identify other public personalities by their decision-making styles. George W. Bush the 43rd president of US has directive decision-making style. Most of his decisions are quick and made with minimal information. On the other hand, Barack Obamas decision making style is analytical. He tends to be more careful with his decisions, considers more alternatives, and reviews a lot of information before making a decision. Moreover, Jimmy Kimmel famous talk show host has behavioral decision making style. He works well with others, tries to avoid conflict, and seeks acceptance. In conclusion, Marc Jacobs who is a famous designer has conceptual decision making style. He tends to consider many alternatives, his focus is long range, and he is creative. Case Study 8-A 1 . Describe the behaviors (stealing) by these employees in terms of their needs, the organizations effect on them, equating their inputs and outcomes, and what employees expect from their employer. Need is a physiological or psychological deficiency that makes certain outcomes seem attractive. When your needs are unsatisfied it leads to tension, which sets off a drive to satisfy that need. These plant workers are unhappy with decisions that their company is making, they cant do anything about it. If they quit, they will have no income at all. Stealing seems like a revenge for them. In order to satisfy their needs they steal. Moreover, the organization was too busy with its own problems that they forgot about their workers. According to Herzbergs research if we want to motivate people in their Jobs, we need to emphasize on achievement, recognition, the work itself, responsibility, and growth. The organizations decisions had negative effect on the employees. Organization made them feel like they dont have a voice. Equity theory states that employees perceive what they can get from a Job situation outcomes) in relations to what they put into it (inputs), and then compare their input-outcome ratio with the input-outcome ratio of others. These plant workers were getting paid certain amount of money for their Job, suddenly their salary decreased. Naturally, they are very angry about the situation. They know that they are getting paid less for the amount of work they are doing. Finally, according to expectancy theory, an employee will be motivated to exert a high level ot e ttort when ne or sne believes that effort will lead to a good performance appraisal; that a good appraisal ill lead to organizational rewards such as a bonus, a salary increase, or a promotion; and that the rewards will satisfy the employees personal goals. In this situation, plant workers are definitely not expecting anything from their company. All they got is salary decrease, and there will not be any bonuses or salary increase. They have no motivation to put full effort in their Job. 2. What do you believe supervisors could have done differently to avert this potential problem? I believe that, the idea that pay cut would cause less harm than eliminating several obs altogether was a bad idea. Reducing pay levels in order to prevent layoffs is not a solution. It will bring more harm to the company, Just like it did in this case. Imagine you are making certain amount of money at your Job, and one day your supervisor announces that you will be making less. It is definitely not fair for you. A company provokes anger of all of its employees by decreasing their salary, whereas layoffs are hard and sad but they dont affect work productivity of remaining employees. Layoffs could have been hard but better decision to make.

INFORMATION NETWORKS AND BUSINESS INTELLIGENCE DECISION LOCUS AND POLITICAL HOTBED essayEssay Writing Service

INFORMATION NETWORKS AND BUSINESS INTELLIGENCE DECISION LOCUS AND POLITICAL HOTBED essayEssay Writing Service INFORMATION NETWORKS AND BUSINESS INTELLIGENCE: DECISION LOCUS AND POLITICAL HOTBED essay INFORMATION NETWORKS AND BUSINESS INTELLIGENCE: DECISION LOCUS AND POLITICAL HOTBED essayIn the contemporary business environment, business intelligence plays an extremely important part because business intelligence contributes to the enhancement of the information security of organizations and prevents information breaches, which may have a disastrous impact on their business development, reputation and company-customer relationships. In this regard, it is possible to refer to the cases of Mashfield Clinic and Exclusive Resorts Club, which reveal the full extent to which business intelligence is important today for the stable and successful business development. Anyway, business intelligence comprises an integral part of the marketing strategy of any company, which aims at the steady and successful business development but companies should come prepared that the development, implementation and maintenance of business intelligence may be challenging and costly, although the effectiv e implementation of business intelligence will bring positive effects that will outweigh costs of business intelligence.Creating business intelligenceThe creation of business intelligence may be driven by different factors. In case of Mashfield clinic the introduction of business intelligence was driven by the introduction of innovations by the company, such as electronic health records and shift toward electronic data storage which raised the problem of the information security, which, by the way, is another reason for the creation of business intelligence by the organization. Mashfield Clinic has to apply technological advances and the wider use of the information system that involve the access to the private information of patients and their health history. Business intelligence developed by Mashfeild Clinic aimed at the enhancement of the information security above all.Furthermore, another issue that may force businesses to introduce business intelligence is the fast progress of technologies which contributes to the emergence of innovations that integrate technologies into vitally important business processes. At the same time, the integration of such technologies raises risks and threats to their stable performance, if business intelligence is applied by rivals for instance. In addition, organizations may face the problem, which Exclusive Resorts Club has faced, the problem of the under-performance of their information system. The enhancement of the information system, automation of key processes, and the wider use of modern telecommunication systems to reach the target customer and to ensure the full customer satisfaction inevitably involve the use of business intelligence. Otherwise, companies may face substantial difficulties with attracting customers and maintaining their loyalty.Implementing business intelligenceFurthermore, the creation of business intelligence is not enough to make it efficient and successful and to reach organizational goals set b efore the creation of business intelligence. The next step is the implementation of business intelligence. This step may also raise certain challenges which organizations should come prepared to cope with. At this point, it is possible to refer one more time to the experience of Mashfield Clinic and Exclusive Resorts Club. The implementation of business security may involve the implementation of new solutions, for instance, software, which enhance business intelligence of organizations.However, the implementation of new solutions may raise the opposition from the part of employees, who may be unwilling to learn how to use the new technology or software or who may grow frustrated because the new technology or software requires more efforts and brings little positive effects for employees’ performance. In such a situation, organizations should focus on communicating the change in business intelligence to employees of the company. Before implementing the change, organizations sh ould gain the positive feedback from the part of employees to make sure that employees will not oppose to the introduction of the new business intelligence. Moreover, the acceptance of the change will not just eliminate any opposition to the new solution to business intelligence but it is likely to increase the motivation of employees to implement new business intelligence solutions.In addition, organizations may need the training of employees to help them to learn how to use new business intelligence solution. Alternatively, organizations should introduce new business intelligence solutions with minimal inconveniences for employees to the extent that employees may hardly notice that anything has changed in their workplace environment and their work. As a result, organizations may just introduce new solutions of business intelligence and enjoy their benefits.Using business intelligenceAs business intelligence is implemented, organizations should pay attention to the further use of b usiness intelligence. In case of Mashfield Clinic and Exclusive Resorts Club, the further using of business intelligence implies regular updates which can keep their business intelligence up-to-date. In respect to business intelligence, up-to-date means that solutions used to enhance business intelligence are still relevant and efficient. If they grow outdated, organizations should look for new solutions. For instance, Mashfield Clinic and Exclusive Resorts Club have alredy had some solutions before implemented new ones. However, old solutions were outdated and they could not match the growing requirements of companies. As a result, organizations were virtually forced to change and enhance their business intelligence focusing on new solutions that could be more efficient.Furthermore, organizations need to upgrade their business intelligence regularly. To put it more precisely, software should be updated quarterly or even frequently to ensure that the new business intelligence system is running well enough. Otherwise, organizations should rather refuse from the implementation of new business intelligence because new solutions may become unsurpassable barriers for employees of organizations.ConclusionThus, the development and introduction of business intelligence is a complex process which requires multiple and hard efforts from the part of the organization. In this regard, the cases of Mashfield Clinic and Exclusive Resorts Club reveal possible challenges and difficulties organizations may face while developing their business intelligence. In this regard, organizations should be just aware of the fact that business intelligence is essential today because it primarily enhances the information security of organizations, whereas the information security may be crucial for the survival of organizations and maintenance of their positive public image. In fact, the implementation of business intelligence should rely heavily on the development of up-to-date solutions w hich are upgraded regularly and maintained accurately.

Kodak and Fujifilm Essay Example | Topics and Well Written Essays - 1500 words - 1

Kodak and Fujifilm - Essay Example The founder of Kodak, George Eastman, an American, was dedicatedly fascinated on still photography and cameras. He patented photographic film to be stored in a roll in 1884 and after four years he had developed the first camera in the world of his invention and started operating in London. Subsequently, gradually the company became the global leader and started to dominate in the global market which has transcended beyond a century. In 1975, firstly, the company brought in significant change in the world of photography inventing digital camera. However, after 1984 in the photographic industry Kodak noticed profound changes in relation to the behavior of customers but still it remained indifferent about the changes in technologies and marketing strategies. As a result, in the 21st Century, it had to stop to manufacturing of a number of products one by one for being unable to sustain and owing to a lack of demand of the products. Finally, in the year 2012, the company filed for bankrup tcy (Beaudette & Palank, 2013). Fujifilm, a Japan based company was established in 1934 and within a decade it spread its landmark in the global market with the incorporation of effective strategies and continuous modernization of technology. In 1980, in keeping with customer requirements and to ensure its sustainability in the global market, the company made a switch from the film to digital market. As a result, it was able leverage huge amount of money from the film business and gradually reached the pinnacle of success in the photographic segment (Fujifilm Europe, n.d.). Core Business of Kodak and Fujifilm Kodak is a well known organization in the photographic film products, equipments, materials, digital imaging and services. Another principal business of Kodak is Kodak international-financial & banking business (Francis & Nias, 2012). The primarily business activities of Fujifilm entail to be involved in the development, production, sales and services of the color photographic film, digital cameras, color paper, photofinishing chemicals, graphic arts materials and equipments, medical imaging equipments, optical devices, photocopiers and printers. By the availability of these varied products, segmentation and innovation, it has captured a big global market after 1990s and has become a market leader in the photographic world in recent times (Fujifilm Europe, n.d.). Compare And Contrast About The Approach Of Management Of Both The Companies To Embrace Innovation And Management Differences That Have Impacted The Relative Success Of Kodak And Fujifilm In the global market perspective, the key dimensions of ‘change’ and ‘innovation’ are the key determinants of success to sustain in the competitive business world. These two factors are the main reasons for the downfall of Kodak and pinnacle of success for Fujifilm in the photographic market. Though Kodak entered in the market of Japan in 1905 but the management of the organization did n ot take the market seriously for strengthening the distribution system, marketing strategies, segmentation, and for making customers needs and demands assessment. After a long period in 1977, it started to focus to strengthen the marketing chain, distribution system and advertising. As a result, it became one of the best photographic product producers of the year in Japan by

The Changing Interaction of Finance, Information and Technology Coursework

The Changing Interaction of Finance, Information and Technology - Coursework Example This has raised questions on the efficiency of the IT departments of companies in carrying out the requirements as stipulated in the act. There were also criticisms about the failure of SOX act in various aspects related to the IT. This paper discuss about the impact of S-OX act on the IT department and a review about the various aspects about the act. â€Å"IT supports the corporation’s drive to comply with SOX by securing and protecting financial data on the network.† (Networkinstruments.com, 2011) The Act requires the companies to impart the compliance process as an integrated business process. The Act also requires continuous risk management and also regular checks about the IT control measures that are put into place as per the Act. The act also put additional accountability on the officers or firm which attests that the companies’ financial reports are true and represents the present state of the firm. The relevant components for the S-OX are internal envir onment, Risk assessment, Control activities, Information and communication and Monitoring. (COSO framework) Sarbanes Oxley Act- Implementation and Impact upon IT departments In order to implement the act effectively, it is very crucial to keep the program cost effective and also sustainable. There should be a cost-effective process in place to provide a greater transparency into the infrastructure and control measures to assure the correctness of the financial reports. In order to keep a continuous track on the system it is very much important that all the processes must be automated and sustainable. When we try to understand the impact of S-OX on IT departments, we need to keep in mind that the act was primarily created for the detection of accounting fraud, make the higher management accountable for the malpractices if any in the organization. The IT comes into picture where it assists the financial practices undertaken in picture. Since all transactions would be recorded in the f ully computerized work environment and also all the audit processes would be recorded, the role of IT comes in. They are responsible for keeping a tab of all the transaction and audit and to retrieve these data when it is required. This essentially means that the pressure created on IT departments is not a direct result of the implementation of S-OX act, since the act is focussed on the accurate disclosure of the financial statements and making the people accountable for their actions. The pressure on the IT departments is coming from within the company as it is the only department which can realistically overview and keep a continuous track of the activities of a firm. â€Å"Companies are increasingly turning to technology in their Sarbanes-Oxley Act compliance efforts in order to automate internal controls or streamline their activities, according to new research and interviews last week with corporate executives.† (Hoffman, 2005) Involving IT would help to reduce the time and efforts that needed to create the compliance reports at quarterly and annually. This would also reduce the costs involved in the process. Benefits to IT department while adopting the Sarbanes Oxley Act The benefits of the Act cannot be limited as benefit to IT department alone. Since the positives would finally impact the performance of the company.

A Study of Job Stress in Call Centre Employees

A Study of Job Stress in Call Centre Employees CHAPTER 1 INTRODUCTION â€Å"A STUDY OF JOB STRESS AMONG EMPLOYEES OF ACCENTURE CALL CENTRE IN BANGALORE† INTRODUCTION In all walks of life, people suffer from some degree of stress due to factors known and unknown. The causes may be the increasing complexity of modern living, insecurity in work environment, growing confusion regarding the future, etc. Stress may be lead to psychological, social and physiological disorders. Individuals need to learn ways and means of effectively copying with stress. The work place has become ever more demanding of our time and effort. With the increased efficiency and productivity brought to us by the computer and communication innovations of recent years, you would think that life would be easier. But we have been carried into an increasingly frantic work-day by the need to master ever more complicated technology; to be quicker, faster and more innovative; and to advance and make more money. There is less time for lunch, for leisure, for family. Even when we are away from the job, we can be reached or hooked into a weekend project by computer and the internet. With work demands more and more intrusive in our lives, we may experience subtle but progressive symptoms of physical and psychological stress. In todays world, stress has become a common phenomenon and it is so widespread that people and organizations should be concerned about how to manage it more effectively. Pressures to perform in a climate of rapid economic and technological change, especially in developing countries like India, cause stress. It is a fact that stress affects individual and organizational productivity and strategies to cope with stress requires greater attention. â€Å"Everybody talks about what stress is, but nobody knows what it is† What is Stress? Stress refers to physiological, psychological behavioral reactions to events appraised as threatening or exceeding ones level of coping responses and options. DYNAMICS OF WORK STRESS: An important part of ones life is that there are various causes that lead to a great deal of stress in ones job or work. Work related stress is of growing concern because it has significant impact on the productivity of the employees, resulting in economic implications for the organization. Work stress may be due to both ‘on the job factors and extra-organizational factors. On the job factors are as follows: 1. Poor working conditions, workload monotony. 2. Role conflict and role ambiguity. 3. Lack of promotional opportunities, policies and job insecurity. 4. Poor relationships at work. 5. Poor organizational culture. Over above these, there are extra-organizational stressors that interact with ‘on-the-job factors. These are family problems, personal problems and social problems. Stress can cause a disturbance in sleep, loss of appetite or libido. You might stay up all night worrying about the project thats due in two weeks. Food no longer tastes good, or it tastes too good and youre eating all the time and starting to gain weight. The total amount of stress emanating from theses sectors will depend on the tolerance limit of the person. 1. Euphoria on getting a new job: The persons appointment to a new job is accompanied by an euphoric feeling of excitement, enthusiasm, challenge and pride. Dysfunctional processes at this stage would include the depletion of energy reserves in coping and adapting to the new environment. 2. The full throttle stage: Gradually vague feelings of loss, fatigue and confusion may arise because of the rapid depletion of resources. Other symptoms include dissatisfaction; sleep disturbances and escapist tendencies such as overeating, drinking coffee/tea/alcohol, or even smoking. 3. The chronic symptoms stage: Fuel shortage could gradually lead to the development of chronic and more pronounced physiological symptoms. Chronic exhaustion, physical illness, anger and depression may overpower the person. 4. The crisis stage: As the symptoms persist the person enters the crisis stage. He develops as escapist attitude and feels oppressed. Chronic backaches, headaches, high blood pressure, insomnia and even peptic ulcers and asthma develop. 5. Hitting the wall stage: No person can continue under strain for too long as ones energy resources are not infinite. Under the pressure of constant stress couples with the physical and mental effects, one may reach the end of ones professional career. In other words, burn Out Stress Syndrome (ROSS) may occur. At the other extreme, i.e., under conditions of extreme stress, Rust out Stress Syndrome (ROSS) may be seen. This is most likely to occur when the gap between ones capabilities and environmental demands becomes too wide. Reactions or effects of excessive work stress take an exacerbated form in some occupations. In service oriented jobs, or for instance, in which one is forced to constantly engage in interpersonal dealings (which are referred to as people oriented jobs) a stage is reached when one starts feeling that enough is enough, the job has become impossible. This stage is called burnout and can be likened to the burnout of an electric bulb, which has had to glow constantly over an extended period of time. In much the same way, when an individual is forced to â€Å"put on a smile†, in other words to â€Å"glow† constantly, the eventuality can be burnout. People working in customer-oriented services such as call centers, are more prone to such burnout effects. The chief cause of burnout is unrelieved work stress which results in emotional and / or physical exhaustion, lowered job productivity and increased dissatisfaction and pessimism at work.The utility industry has undergone a ma ssive transformation over the past decade. Local markets have been deregulated, while at the same time local and regional firms are rapidly disappearing as ownership becomes more centralized. To date there has been far less attention given to the impact theses changes have had on workers in the utility industry. Far less is known about the workers who remain, their jobs, their working conditions, their joys, and their struggles. Given the tumultuous changes in the utility industry, theirs are not the same jobs that existed five or ten years ago. This paper focuses on one group of workers in the utility industry call center representatives. These are the women and men who assist residents and businesses in establishing or changing their utility service and troubleshooting problems that customers might have with their service, their billing, and a host of other issues. While perhaps less visible than the men and women who work on poles or read meters, call center representatives are an important part of the workforce in the utility industry. While there has been considerable research on customer service representatives in the telecommunications industry, [1] there has been virtually no research on call center representatives in the utility industry. Thus there is a need to know what causes stress to call center representatives and if their company helps them to overcome it. Turnover rates in call centers around the world are extremely high. Some facilities exceed 200 percent. Although there are a variety of reasons for employee turnover, call center managers must look to a major psychological factor called burnout. The conditions of the call center and the job of the TSR/CSR cause stress in call center reps. It is a fast-paced, high-stress job that can become very repetitive. Continuous repetition without change or the chance leads to boredom or anxiety. Without a release for these negative feelings, reps experience stress. INDUSTRY PROFILE CALL CENTER INDUSTRY Call Centers are defined as Operational Centers set up to utilize telecommunication and computer technologies to automate various high-volume inbound and outbound telephone activities and services. Inbound call centers are typically characterized as cost centers. Outbound call centers are generally characterized as profit centers. These days all call centers are becoming both inbound and outbound by taking advantage of blending technology and hence their characterization into one of the categories is becoming increasingly difficult. Most call centers successfully operational currently are fairly large and have some experience in the form of promoters having worked abroad or previous experience with such ventures or as subsidiaries of foreign companies. Call centers are typically mixed mode centers used for customer support and service. Two primary reasons why captive call centers are implemented are cost reduction and enhanced customer service. There are two kinds of technologies available for call centers Traditional EPABX based and Server based technology. Traditional EPABX based call center: Historically, call centers evolved from being a place with just telephone lines landing on agents desks. Then a PBX was added to distribute calls coming on common lines. Over time, Predictive Dialers, IVR systems and CTI were added to create a full-fledged call center. Server Based Call Center: A server based call center integrates all the components of a call center into server as software components. Server based call centers offer three main advantages. One dramatically lower cost. A server based call center costs far less. Standard hardware and software components rather than proprietary systems and the elimination of expensive and difficult due to the need for integrating proprietary systems from different vendors the total cost of ownership upto one fourth of the traditional architecture. Other advantages of server based call centers is, they provide in increasing the sale of operations. Most of the information delivery is moving towards the web and hence web integration becomes very important for providing good access to customers. The multimedia handling capability of server based systems will become crucial in the coming years as communication will be through rich â€Å"Hypermedia†, which will seamlessly integrate video, voice and data. EQUIPMENT SIZING Both telecommunication and computer equipment must be sized appropriately to handle call loads projected for a call center. A certain number of incoming PSTN trunks will be required to handle a specific load. PBX/ACD and IVR units must have an appropriate number of network connections. Appropriate sizing of each of these components is essential for efficient call center implementation and operation. Server based call center architectures are generally non-blocking, hence the complexity is reduced to estimating the call load, which is used to derive the number of PSTN ports required. A general rule of thumb is that the ratio of PSTN ports to number of agents for effective agent utilization should be between 1.5 to 2. Telecommunication equipment is generally sized based on peak loads and desired performance levels. Various formulas and queuing algorithms are used to determine line and port configurations for incoming call center operations. Call Centers initially recruited employees with minimum educational qualification, with a good command over the English language. A basic graduation degree will no longer be enough to land a call center job. The slow down in securing customers for basic call centers is making existing call center operators move up the value chain by repositioning themselves as help desks. Several players are already gearing up to offer both services under the same roof. The transition from call center to help desk will also spur the demand for better qualified professionals, software engineers for instance, since a help desks basic function is to provide customers with quick solutions to specific problems. According to Harsh Manglik country managing director of Accenture India. â€Å"A typical call centers is perceived to be made up of low end operators answering customer calls. But we are moving up the value chain to position the call center as a help desk for telecom and health care companies†. India has traditionally been used by multinationals to offer help desk services. IBM out sources its support and helpdesk services to its facilities in Bangalore for its operating system OS2. Now independent companies are also getting into the act. He says â€Å"Once you can convince the customer about the reliability of the telecom infrastructure and ensure that the leased lines will not go down, it is easier to get business. Most customers are aware there is trained manpower in India to offer theses services†. Today, about four percent of the total employment in US is in support services. Most companies are now looking at relocating their support service functions to places like India, which offers a cost advantage. To capture this business, existing call center operators will have to upgrade to help desks, which is where the money is. â€Å"What prospects does India has to have become one the major source of customer service industry?† With India emerging as call center capital of the CRM world, many MNCs and start-ups are setting operations here. The country has become an obvious choice of the industry as it provides a large pool of English speaking professionals who are also very passionate about making a career in the field of IT enabled services. India is well placed to handle back office fulfillment and Business process delivery systems in areas such as Internet-, HR- Accounting Services, Transaction Processing Services plus Customers Service. India has a large population of highly educated people, a well developed software and CTI Industry and a large unemployed workforce cost of labor is Computer Software Integrators with a proven track record in both software development, implementation application area. But Call Center business is not just plug and play. You need to have an excellent understanding of the industry. You have to deal in quality and there is no second chance. Words once said by the agent are gone. The level of skill and quality required is much higher when the agents have to sell a product or service to a remote customer. v The English spoken by Indians is a very heavy dialect. In 1981 when GE established The GE Answer Center in Louisville Kentucky, 3 months was spent researching which American dialect would best be suited for all Americans before the location was decided upon. So here were 20 years later and an average American are expected to understand Indian-English-quite a challenge to both the customers and the staff. v The non-existent Customer Service Culture in India will make training of reps mandatory and difficult, since such a luxury as service is not part of everyday life in India. v There is further need to improve infrastructure. The business culture and the mix of Government intervention will be a cultural shock for Western Business People with no previous experience. v Add to this a lack of a Call Center Industry and very few people with Call Center experience which makes it very hard to recruit Call Centre managers with a proven track record. It is predicted that the Indian Call Centre Boom will be short lived unless its based on Indian Joint Venture Partners with experience in handling both regulatory hurdles and ensuring that the necessary infrastructure is in place. When India develops its own Customer Service Culture and has de-regulated its Telecom sector, then may be well see a sustainable Call Center Industry to service the large Indian market place. The Projected Cost savings is best realized by joining up with Indian Company with a proven track record in IT project management. Beware of short term relationships offering â€Å"a pie in the sky†. But the invisible factor that comes in the way of achieving the objectives of the Call Center Industry is the Stress Factor. There is a direct relationship between stress level and productivity. Particularly, stress in this industry is mainly because of its very nature of business. In the last couple of years India has become the leader din the Call Center Services industry. With nearly 66% of the worlds outsourcing and call center services business in India, its time to step back and access the pluses and minuses of this industry that has become the panacea for the Indian economy. Call Center Services offered by a majority of Indian companies are in the low-end of the value chain. The call center services industry essentially requires low value skills. The learning curve is low but slow. It does not require high qualification or degrees to get into call center companies. The compensation for such call center jobs is decent, compared to jobs for the same qualification in any other industry. This often results in mass complacency, where fresh graduates prefer to take up a call center job rather than study further or enter any core sector of specialization. Looking at the industry from a long-term perspective, India can do itself more harm than good if it does not move up the value chain. India would not like to repeat American follies. America in the 50s and 60s had high school graduates who could get good jobs and a decent paycheck. This generation was caught in a kind of time warp they are struggling to get out of even now a general acceptance of low education levels. In fact this is one of the many reasons that Asian countries have become the outstanding and call center havens for America and Europe. On the up-side, call center services have increased the availability of jobs for fresh graduates substantially. Now, a fresh graduates has more chance of getting a good paycheck than ever before. Engineering graduates prefer to join Call Center Services operations as transit jobs before opting for more technical jobs. This has made call center job retention a major issue for the HR department of call centers. Call Center Service operations have sprouted in India in cities like Gurgaon, Bangalore, Mumbai, Delhi et. It has been a window of opportunity for young graduates who would have been busy hunting for a job, to head for entrance tests of a BPO outfit or call center. Call Centers have created jobs for India, theirs no doubt about that. Call Centers face a major problem though. Since call center operations do not require a stringent graduate education like an engineering degree or likewise, call centers find it extremely difficult to retain jobs. The HR department is hard at work to retain the people it has, after all, they would gladly shift for better salaries. Call Center Agents need to be continually motivated to avoid those days of frustration when the client shouts at them. Employees on the telephone talking to US destinations enact an American accent, which is often stressful to maintain. Added to this, the nightshifts and odd timings can get frustrating quite often. This is where the HR and their team can play an important role. They try to maintain a friendly and helping atmosphere in office. They often have displays with the latest news from America, so that if any client got chatty on the telephone, the call center representatives wont be in a fix. Very often an HR manager in a call center will have to contend with office romances and ask them to keep their cool. Besides trouble shooting personal problems, the HR has to handle many daily operations problems, both on a personal and group basis. Many think that working in a call center is a monotonous job and there is a school of thought, which believes that the growth options are very limited in this field. However, says one on the HR managers of call center, it is not correct to say that the call center jobs are monotonous, in fact they are as challenging and exciting as any other career option. There are some who believe that call center jobs are too stressful, as they require working in shifts, mostly at nights. However the companies say they do understand that working late nights can be a problem, especially for women employees. Therefore they not only provide transport facilities but also take care of snacks and other energy revitalizes. Usually call centers have five working days in a week, but if someone works during weekends, a suitable compensation is granted. To add more ‘spice during night shifts, the companies provide an array of activities which include aerobic sessions, dart boards and mini basketball. They also have relaxation room where an expert can rejuvenate the employees by giving massages. While most ambitious youngsters see call center services temporary jobs, since starting salaries are often better than average engineering jobs and jobs hard to find, many prefer to enter the call center services market on a term basis but they pay a high price for that. This study concentrates on the Stress experienced by the agents or the representatives of call centers. The sources and effects of the stress are highlighted with a few recommendations to work on the same. STRESS IN CALL CENTERS Stress exists in every walk of life or work and call centers are no exception. Call Centers are stressful work environments. The demand of serving the customer in real-time helps to lay the foundation. Add to this, factor such as job repetition, potential job dissatisfaction, poor ergonomics or low pay and the stress level climbs higher. Many things cause stress. Time pressures, high expectations, lack of communication, high call volume, inexperience, ill prepared, to name a few. Call Centers are living and vibrant workplaces where the demands are high and the need to manage and reduce staff stress is paramount. Studies have shown that staff turnover is directly link to a staff persons ability to deal with Stress. If stress in the workplace (i.e. the call center) is not on the agenda the results of stress are revealed through higher absenteeism than other parts of the company, higher Workers Compensation claims and ultimately in reduced customer satisfaction. Raising the pay isnt necessarily the solution. There are many other creative means of managing stress in the call centers. This paper focuses on one group of workers in the utility industry call center representatives. These are the women and men who assist residents and businesses in establishing or changing their utility service and troubleshooting problems that customers might have with their service, their billing and a host of other issues. While perhaps less visible than the men and women who work on poles or read meters, call center representatives are an important part of the workforce in the utility industry. These representatives experience stress from a variety of factors, but particularly from the constant monitoring, pressure to work fast, and being disrespected by customers. This stress is leading to physical problems and emotional distress for employees, which ultimately hurts their work performance. The constant pressure to answer more calls with less people has given us the Age of the ‘battery call center. Long hours of work , permanent night shifts, incredibly high work targets, loss of identity†¦ are the dark clouds that threaten to mar the ‘sunshine call center industry in India? Irate customers who never seem to respect to the person helping them are hard to please even when the service is at its best. Especially American customers are known for using abusing words very frequently. The representatives who are Indian by birth find it very offensive. For them, it is difficult to be immune to those abusive words. Not finding time to spend with family members makes the respondents feel isolated, Also due to the time constraint they find it difficult to indulge in their extra curricular activities. These frustrations affect the quality of performance though the representatives are aware that their performance is monitored every minute. Many people, between 18 and 21 years, are seeking counseling. Today, most top executives acknowledge that a steady turnover of staff is an inevitable aspect of this industry. The reasons could be boredom, seeking better prospects or a change, or inadequate training for the job. Or the toll taken by this demanding job. High performance.Delivered. accenture COMPANY PROFILE Company Overview Accenture is a global management consulting, technology services and outsourcing company, committed to delivering innovation. Accenture: The Growth of a Global Leader Continuous innovation and rapid transformation have been themes throughout Accentures history. Initially called Andersen Consulting, Accenture was formally established in 1989 when a group of partners from the Consulting division of the various Arthur Andersen firms around the world formed a new organization focused on consulting and technology services related to managing large-scale systems integration and enhancing business processes. That same year Accenture formalized Business Integration, its framework for aligning a clients people, processes and technology in support of its overall strategy to enable all components of the client organization to work to enhance business performance. During its first 10 years, Accenture evolved from a systems integrator to a global management consulting and technology services company, providing the full range of consulting, outsourcing and related technology services. For instance, in 1991 Accenture began work on one of its first major outsourcing arrangements when the company started managing British Petroleum Explorations accounting, finance and support functions from a special center that it established in Aberdeen, Scotland. In 1994 the company established the Accenture Technology Labs—then known as Centers for Strategic Technology—in Palo Alto, California, and Sophia Antipolis, France. As the technology RD organization within Accenture, the Accenture Technology Labs create a vision of how technology will shape the future and invent the next wave of cutting-edge business solutions. In fact, technological innovation is part of Accentures heritage, as the company traces its roots back to 1954 with the installation at General Electric of the first computer for business application. A New Name, A New Direction By 2000, Accenture had achieved more than a decade of tremendous growth, with net revenues exceeding US$9.5 billion and more than 75,000 professionals in 47 countries delivering to clients a broad range of consulting, technology and outsourcing services and solutions. On Jan. 1, 2001, the company changed its name to Accenture (from Andersen Consulting) as the result of an arbitrators decision in August 2000 that severed the contractual ties between Accenture and Andersen Worldwide Society Cooperative (AWSC). Accenture then launched one of the largest and most successful re-branding campaigns in corporate history. The new name reinforced Accentures new positioning and reflected the organizations further growth and broadened set of capabilities. By 2001, it became apparent to Accentures partners that maintaining the organizations existing structure—since its inception in 1989, Accenture had operated as a group of locally owned independent partnerships or other entities in more than 40 countries—would limit the companys ability to continue its growth. Therefore, the partners decided to transition to corporate form, enabling Accenture to build and acquire the necessary capital to remain competitive and fuel its growth. In April 2001, Accentures partners voted overwhelmingly to pursue an initial public offering, and Accenture became a public company on July 19, 2001, when it listed on the New York Stock Exchange under the symbol ACN. Today Accenture is a global management consulting, technology services and outsourcing company, identifying new business and technology trends and developing solutions to help clients around the world enter new markets, increase revenues in existing markets, improve operational performance, and deliver their products and services more effectively and efficiently. Company Description Accenture is a global management consulting, technology services and outsourcing company, with net revenues of US$16.65 billion for the fiscal year ended Aug. 31, 2006. Committed to delivering innovation, Accenture collaborates with its clients to help them become high-performance businesses and governments. Our â€Å"high performance business† strategy builds on our expertise in consulting, technology and outsourcing to help clients perform at the highest levels so they can create sustainable value for their customers and shareholders. Using our industry knowledge, service-offering expertise and technology capabilities, we identify new business and technology trends and develop solutions to help clients around the world: †¢ Enter new markets. †¢ Increase revenues in existing markets. †¢ Improve operational performance. †¢ Deliver their products and services more effectively and efficiently. We have extensive relationships with the worlds leading companies and governments and work with organizations of all sizes—including 87 of the Fortune Global 100 and nearly two-thirds of the Fortune Global 500. Our commitment to client satisfaction strengthens and extends our relationships. For example, 96 of our top 100 clients in fiscal year 2005 based on revenue, have been clients for at least five years, and 83 have been clients for at least 10 years. Among the many strengths that distinguish Accenture in the marketplace are our: †¢ Extensive industry expertise. †¢ Broad and evolving service offerings. †¢ Expertise in business transformation outsourcing. †¢ History of technology innovation and implementation, including our research and development capabilities, on which we spend approximately $250 million each year. †¢ Commitment to the long-term development of our employees. †¢ Proven and experienced management team. Our Core Values have shaped the culture and defined the character of our company, guiding how we behave and make decisions: †¢ Stewardship: Building a heritage for future generations, acting with an owner mentality, developing people everywhere we are, and meeting our commitments to all internal and external stakeholders. †¢ Best People: Attracting and developing the best talent for our business, stretching our people and developing a can do attitude. †¢ Client Value Creation: Improving our clients business performance, creating long-term, win-win relationships and focusing on execution excellence. †¢ One Global Network: Mobilizing the power of teaming to deliver consistently exceptional service to our clients anywhere in the world. †¢ Respect for the Individual: Valuing diversity, ensuring an interesting and inclusive environment, and treating people as we would like to be treated ourselves. †¢ Integrity: Inspiring trust by taking responsibility, acting ethically, and encouraging honest and open debate †¢ By enhancing our consulting and outsourcing expertise with alliances and other capabilities, we help move clients forward in every part of their businesses, from strategic planning to day-to-day operations. With approximately 140,000 people in 48 countries, deep industry and business process expertise, broad global resources and a proven track record, Accenture can mobilize the right people, skills and technologies to help clients improve their performance. Accentures ability to help clients identify and leverage insight and innovations are key ingredients. Our deep industry expertise and insight, our